Delivery Center Network Engineer

Job Details Description Presidio is a leading North American IT solutions provider focused on Digital Infrastructure, Cloud and Security solutions tocreate agile, secure infrastructure platforms for middle-market customers. We deliver this technology expertise through a full life cycle model of professional, managed, and support services including strategy, consulting, implementation and design. By taking the time to deeply understand how our clients define success, we help them harness technology advances, simplify IT complexity and optimize their environments today while enabling future applications, user experiences, and revenue models. As of June 30, 2018, we serve approximately 8,000 middle-market, large, and government organizations across a diverse range of industries. Approximately 2,900 Presidio professionals, including more than 1,600 technical engineers, are based in 60+ offices across the United States in a unique, local delivery model combined with the national scale of a $2.8 billion dollar industry leader. We are passionate about driving results for our clients and delivering the highest quality of service in the industry. Presidio is majority owned by affiliates of investment funds managed by affiliates of Apollo Global Management, LLC (NYSE:APO). We are seeking a full time Delivery Center Network Engineer Key Responsibilities:  You will serve as an escalation point on support calls for products in the Riverbed and Cisco networking portfolios Provide ongoing Tier 2/3 support of production environments that include Riverbed, F5, Cisco,  and Palo Alto products You will carry out testing of new features, and functionality as required and to help develop plans to implement and verify that they are operating correctly in the live network Perform Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network (if available) and then live network as implementation plans dictate. Troubleshoot and resolve equipment, configuration and network problems and to open and track vendor supportcases through to problem resolution on production issues. Train team members on elements of design, implementation and support procedures for the purposes of configuring and operating products in the Riverbed product portfolio. Support ongoing efforts in defining best practice policies for Riverbed products and submit these practices and policies to our Knowledge Base The position will participate in an on-call rotation and may be called upon to work off-hours to supportcustomer escalations. This individual will be expected to develop additional skills in other products as business needs dictate Required Skills:  We seek a Bachelor's Degree or equivalent experience and/or military experience You are a Riverbed Certified Solutions Professional Certification (RCSP) You possess a history of successfully managing and operating multi-vendor network environments Candidates for this role will be able to demonstrate strong interpersonal skills and expert level relationship management abilities, ability to work well with many levels of client engineering and management. The ability to function in a team environment and recognize and take on tasks with self-direction The ability to communicate well within the team articulating both client facing and internal operational problems before they become issues being proactive where possible. Passion to continue learning and expanding your knowledge. Ability to manage multiple projects and work calmly under pressure   Desired Skills: F5 Certified Administrator Cisco Certifications (CCIE, CCNP) Palo Alto PCNSE Aruba ACCP and/or ACMP Advanced Unix/Linux system engineering skills Knowledge of one of Python/Perl/Bash/PHP Experience with Ansible/Puppet/REST
Salary Range: NA
Minimum Qualification
Not Specified years

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