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Representative II, Customer Order Management

Company Name:
Cardinal Health
Title: Representative II, Customer Order Management
Location: Connecticut-Glastonbury-Glastonbury
Job Number: 15000147
JOB TITLE:
Rep II, Customer Order Mgmt
At Cardinal Health, we're developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities.
Function:
Customer Service
Family:
Customer Order Mgmt
What Customer Order Mgmt contributes to Cardinal Health
Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.
What is expected of you for success in your role
Demonstrates working knowledge of business practices and procedures.
Demonstrates working knowledge of product/service features used in customers' businesses
Interprets and applies systems knowledge and tools to manage customer requests with supervision
Resolves routine problems/issues
Coordinates problem resolution with alternate sources
Offers customers alternatives based on available tools and information
Qualifications:
What is expected of you and others at this level in Customer Service for functional success
Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces
Ensures that customers have a positive experience; commits to meet or exceed customer expectations.
Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success.
Identifies opportunities to improve efficiency while providing flawless transactions, services and products; manages monetary assets and other resources to optimize cost effectiveness.
Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes
Accountabilities in this role
Qualifications
High school diploma
2-4 years experience
Prior computer experience using Microsoft Office systems required.

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