Patient Experience and Marketing Manager
The Hand Center The Hand Center Glastonbury, CT Glastonbury, CT Full-time Full-time $70,000 - $80,000 a year $70,000 - $80,000 a year 1 day ago 1 day ago 1 day ago About us At the Hand Center in Connecticut, a highly skilled and educated team of board-certified doctors, surgeons, and physician assistants diagnose and treat conditions of the hands and upper extremities.
With four convenient offices in Hartford, Glastonbury, Tolland, and Bloomfield, Connecticut, patients receive comprehensive care for many conditions and ailments affecting their hands, wrists, elbows, and shoulders.
In addition to treating common conditions like arthritis, carpal tunnel syndrome, tendonitis, and ganglion cysts, the experienced surgeons treat complex conditions of the hand that affect the nerves, bones, tendons, and skin.
In-house hand therapists work closely with the surgeons to provide comprehensive hand care under one roof.
The medical team is experienced in diagnosing and treating pediatric hand disorders and provides treatment for work-related injuries and sports injuries The Patient Experience Manager & Marketing Mananager is responsible for maintaining an end-to-end view of the patient experience while assuring the organization and coordination of office operations, procedures and resources facilitate organizational effectiveness and efficiency.
This position will have direct oversight of the Radiology, Front desk, Surgical Coordination and Medical Records departments.
The Patient Experience Manager will also be responsible for the practices marketing and communication needs.
Essential Functions:
Ensures that patients are treated in a prompt and courteous manner by staff.
Identifies and recommends improvements/investments to support the patient experience.
Responds quickly to patient questions/concerns/complaints and assists with research and/or resolution.
Assists in deescalating tense interactions.
Holds staff accountable for customer service standards; intercedes and takes appropriate action when incidents occur.
Effectively and continually communicates with the staff, management, and patients to facilitate the flow of information necessary.
Implements and monitors departmental goals and objectives.
Assist in the development and implementation of office Policies and Procedures Provides day-to-day operational, technical and problem-solving leadership on administrative matters including, but not limited to:
patient flow, office operations, customer service, health insurance, etc.
Analyzes needs and develops recommendations to align with the strategic direction of the organization.
Develop and maintain relationships with patients, families, and healthcare providers Ensure adherence to healthcare laws, rules, and regulations.
Interviews candidates and makes hiring decisions.
Schedules staff, reviews and responds to time off requests, schedule change requests, and approves employee timesheets daily.
Creates, maintains, and provides training materials.
Establishes performance goals.
Guides and directs staff to meet and/or exceed competencies to encourage growth and advancement to maintain a standard of excellence.
Writes performance evaluations and recommends merit increases, promotions, and disciplinary actions.
Attends Manager meetings and provides agenda items/issues for discussion.
Ensures compliance with regulations and standards of performance and quality care.
Serves as HIPPA and Safety Compliance Officer Work with webhost for changes/updates Review blog posts for website Approve/Revise Plan and execute marketing strategies.
Other Duties as assigned by Executive Director Job Type:
Full-time Pay:
$70,000.
00 - $80,000.
00 per year
Benefits:
401(k) Dental insurance Disability insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Ability to commute/relocate:
Glastonbury, CT 06033:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Preferred)
Experience:
Customer service:
2 years (Preferred) Microsoft Word:
2 years (Preferred) Medical office management:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
With four convenient offices in Hartford, Glastonbury, Tolland, and Bloomfield, Connecticut, patients receive comprehensive care for many conditions and ailments affecting their hands, wrists, elbows, and shoulders.
In addition to treating common conditions like arthritis, carpal tunnel syndrome, tendonitis, and ganglion cysts, the experienced surgeons treat complex conditions of the hand that affect the nerves, bones, tendons, and skin.
In-house hand therapists work closely with the surgeons to provide comprehensive hand care under one roof.
The medical team is experienced in diagnosing and treating pediatric hand disorders and provides treatment for work-related injuries and sports injuries The Patient Experience Manager & Marketing Mananager is responsible for maintaining an end-to-end view of the patient experience while assuring the organization and coordination of office operations, procedures and resources facilitate organizational effectiveness and efficiency.
This position will have direct oversight of the Radiology, Front desk, Surgical Coordination and Medical Records departments.
The Patient Experience Manager will also be responsible for the practices marketing and communication needs.
Essential Functions:
Ensures that patients are treated in a prompt and courteous manner by staff.
Identifies and recommends improvements/investments to support the patient experience.
Responds quickly to patient questions/concerns/complaints and assists with research and/or resolution.
Assists in deescalating tense interactions.
Holds staff accountable for customer service standards; intercedes and takes appropriate action when incidents occur.
Effectively and continually communicates with the staff, management, and patients to facilitate the flow of information necessary.
Implements and monitors departmental goals and objectives.
Assist in the development and implementation of office Policies and Procedures Provides day-to-day operational, technical and problem-solving leadership on administrative matters including, but not limited to:
patient flow, office operations, customer service, health insurance, etc.
Analyzes needs and develops recommendations to align with the strategic direction of the organization.
Develop and maintain relationships with patients, families, and healthcare providers Ensure adherence to healthcare laws, rules, and regulations.
Interviews candidates and makes hiring decisions.
Schedules staff, reviews and responds to time off requests, schedule change requests, and approves employee timesheets daily.
Creates, maintains, and provides training materials.
Establishes performance goals.
Guides and directs staff to meet and/or exceed competencies to encourage growth and advancement to maintain a standard of excellence.
Writes performance evaluations and recommends merit increases, promotions, and disciplinary actions.
Attends Manager meetings and provides agenda items/issues for discussion.
Ensures compliance with regulations and standards of performance and quality care.
Serves as HIPPA and Safety Compliance Officer Work with webhost for changes/updates Review blog posts for website Approve/Revise Plan and execute marketing strategies.
Other Duties as assigned by Executive Director Job Type:
Full-time Pay:
$70,000.
00 - $80,000.
00 per year
Benefits:
401(k) Dental insurance Disability insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Ability to commute/relocate:
Glastonbury, CT 06033:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Preferred)
Experience:
Customer service:
2 years (Preferred) Microsoft Word:
2 years (Preferred) Medical office management:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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